I aim to post all orders within 3 business days, unless otherwise indicated by the banner across the top of the site.
Orders of map prints without mounts are rolled-up inside clear packaging, and posted inside a sturdy cardboard tube.
Maps with mounts are only available in the UK because they must be boxed flat. As a result of their size, international postage of maps with mounts is prohibitively expensive (often more than the map itself!). If you accidentally selected a map with mount, but live outside the UK, I'm afraid I can only send you the print by itself. However, for orders of four or more maps, I will post mounted maps internationally. Please contact me for advice first though - you may need to pay for courier delivery.
UK Standard Delivery: Maps without mounts will be shipped 1st class via Royal Mail and should arrive 1-2 days after posting. Maps with mounts will be shipped via either Royal Mail or MyHermes depending on their size. After posting, orders should arrive within 1-4 days.
UK Express Courier Delivery: Orders will be shipped as quickly as possible via either ParcelForce or DPD. After posting, orders should arrive within 1-2 days.
Royal Mail Tracked/Signed: Orders are posted via Royal Mail, and you will get a tracking number to follow its progress. After passing through customs, Royal Mail hands the package over to your national postal service. The tracking will continue after the handover in most countries. When possible, orders must be signed-for on delivery. In Europe, after posting, orders usually arrive in 4-7 days. Outside of Europe, after posting, orders usually arrive in 7-14 days, but can sometimes take longer. Usually this is due to the package waiting in customs at the border.
Express Courier Delivery: Orders will be shipped as quickly as possible via ParcelForce, DPD, FedEx, or UPS. Orders will be tracked and must be signed-for when delivered. Orders usually arrive within 3-5 days.
If your order arrives damaged, please take quality photos of the damage, and contact me.
If you are unhappy with your purchase, you may return your order within 30 days of delivery. Please contact me to discuss. I will refund your payment minus the shipping cost once your order has been returned to me. Orders must arrive in good re-sellable condition, so please use the same or appropriate packaging. Please post your return with tracking and provide me with tracking details.
Manuscript Maps is not liable to fully refund failed or mis-delivery of returned items. Orders that are delivered to the buyer in good condition but are returned damaged due to poor packaging or mishandling in transit are not liable for a full refund.